Shipping & Service Delivery Policy

Digital services

Digital-service requests are delivered electronically through the portal, request status, downloadable result/slip, notification or support channel, depending on the service. Processing time varies by service and any external authority/provider involved.

Physical ecommerce products

Where a physical product is sold, the delivery address entered at checkout is used for fulfilment. Dispatch and delivery times depend on stock, destination and the delivery partner. The order status shown in the portal is the primary tracking record.

Incorrect address or failed delivery

Users are responsible for providing a complete and accurate delivery address. Additional charges caused by an incorrect address or repeated delivery attempt may apply where permitted.

No guaranteed government processing time

For applications involving government or third-party systems, processing timelines are controlled by those systems and are not guaranteed by MGPVTLTD ALL IN ON.