Refund & Cancellation Policy

Refund eligibility depends on the type and status of the transaction.

Service requests

• If a paid service request is rejected before completion and the portal workflow marks it refundable, the amount is returned through the configured wallet/refund process.
• Fees already consumed by a third-party authority/provider may be non-refundable where that provider does not return the fee.
• Completed services are generally non-refundable unless there is a verified duplicate charge or processing error.

Ecommerce orders

Orders cancelled before completion are handled according to the order status and stock/refund workflow. If an order has already been shipped or consumed, return/refund eligibility may depend on product condition and applicable law.

Payment failures

If your bank/payment provider debits an amount but the portal does not receive a successful confirmation, do not make repeated payments immediately. Contact support with the payment reference so the transaction can be reconciled. Provider reversals may take the time prescribed by the payment provider/bank.

How to request help

Use the portal support channel or the contact details below and provide the order/service reference and payment reference.